Here is a great blog post on Business Optimisation from Jim Sinur of Gartner. It is well worth a read as Jim gets to see trends before they emerge in the market, so a subscription to his blog is valueable
http://blogs.gartner.com/jim_sinur/
Here is a Patient Discharge example process we did
http://www.demoprocessmaster.com/HTML/Output/Hospital%20Patient%20Discharge/Hospital%20Patient%20Discharge.html
