Business Process Outsourcing & Business Architecture

The typical old fashioned way that business process outsourcing is sold is by first capturing the executives requirements to properly align business process and business systems to the business, so that they can be delivered by an external agency. Uses things like use cases, process maps, etc.

We have moved on. We now apply intelligence to capture the business purpose and then design the business to deliver the desired business outcomes. This is where Business Architecture comes in. There is a need for large corporations, who have an outsourcing strategy, to apply a Business Architecture System (like Process Master) to their operation. Business Architecture supports better service design, org charts, process & role descriptions, and governance needs (and an awful lot more) – allowing the corporation to outsource a set of business models with a defined scope and base line – as opposed to a function that will invariable suffer from quality subsidence unless it is supported properly (time drain) and invested in continually (cash drain).