You first need an Intuitive Process Modeling Environment, a system that is designed for ease of use.
A zoom feature is absolutly key - as is the ability to add text to the description of each activity, role, or set of either.
'Walkthrough' functionality is a must - you do not want something that you have to design your own company standard in - it should be flexible but standardised.
Ease-of-integration - point-and-click is key to any modern application
Advanced Workflow rules must be catered for - they will be necessary if you are to scale efforts in the future.
Multiple Views of a Process or a variety of ways that a process can be output for everyone to use in the way that best suits their role or purpose.
BPMN Support - Business Process Modeling Notation (BPMN) is necessary if you want to have reuseable skills brought into the organisation.
See other post to view the different technologues available or here for a video
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