What's involved in creating process documentation?

The purpose of your document is to communicate the process management guidelines to support a specific process. The document essentially serves as the source of guidelines to be followed worldwide. The guide can be used by a wide range of audiences -- business units, partners, customer service, regional process leaders, or anyone who is involved in the specific process outlined in the guide.

Your guide can certainly include more information than what is outlined here. Always keep your organization's needs and interests in mind when you create process documentation.

I recommend using a program like Process Master or ProcessPad that automatically generates a table of contents for you based on the use of heading styles. Also, it's important to assign a clear numbering system within your document. For instance, the scope statement might be 1.0 while items included with that statement are 1.1, 1.2, 1.3, and so on. The applicability matrix might be 2.0 with subsequent numbering. A numbering system accomplishes two goals in that it makes:
Information easy for readers to find

Tracking changes to the guide an uncomplicated process

If you make a change to section 1.3, you can easily note that a revision was made to section 1.3 on a particular date and explain what the change included. Without a numbering system, you will find yourself taking a lot of time to describe the correct section. Fortunately Process Master or ProcessPad will do that all for you.